There are several tutorials on how to fix broken devices’ screens at repair manual websites like iFixIt.
You can order this back glass on Amazon for like $15 and replace it yourself.
Its just a way to get you to buy a new expensive phone and also you are giving them your old phone for free which they will just quickly refurbished and resell.
Such an obvious scam because they know that just about everyone has at least 1 crack in that back glass. You can't get your old phone back at this point. I told them I wanted my old phone back and to take this 256g galaxy s21 ultra $1400 phone back which was impossible.
Then they take it away and you end up having to pay full price for the new phone. They want you to send it in that way so you buy the new phone, they give you a couple monthly credits so you think everything is all good. Well I was just denied my $800 promotional trade in after thinking it was good because I already received 2 monthly bill credits. They make it very vague on whether it's ok to send it in with cracked back glass and they say that only the lcd screen is what's important. I really hope this message reaches people. Ok everyone listen up! DO NOT send your phone in with a cracked back glass.
This isn't to excuse my in-store teammates for their lack of resource usage, but to help explain where the outdated conflicting information is coming from. Now, it's been changed to devices that meet all of the criteria outlines in the condition check page. We used to be unable to accept devices with any kind of damage. The only reason I can think of for the store adamantly denying a phone with any kind of damage is that this policy was recently updated within the last year. It even has the same example pictures and everything! The policy is the same for both instant (in-store) trade-ins and deferred (ship-back) trade-ins. The "Check the condition of a device" page that you shared yesterday is almost identical to the official internal policy page that customer care has access to on our side of things. I reached out to T-Force, since no one answered my question here and they did confirm that I was correct. I saw the exact same terms and wanted to know if the back glass counts. I’m being told different things in-store and over the phone so I’m trying the community to see what the actual policy is.Ĭommenting to receive updates on this question because I am wondering the same thing. To me, this is pretty clear that back glass doesn’t constitute Screen & LCD damage.